We have multiple opportunities for ITSupport Engineers (Level 1 & 2) in Managed IT and ManagedSecurity Services to provide remote support for our customers.
Location:Preference will be given to candidates residing near our Sri Lankan officein Wellawatte, as you may need to attend the office two to three days aweek. A stable internet connection is required for remote work.
Key Requirements:
- Experience: Minimum two years in a similar role, preferably with a Managed Services Provider (MSP).
- Employment Type: Full-time (one-year contract) with a six-month probation, potential for permanent placement.
- Training: One to two months under senior engineer supervision.
Technical Skills:
- Strong understanding of Networking Concepts and Troubleshooting Skills.
- Expertise in Windows Desktop (Windows 10/11, macOS), Office Applications, Networking, and Printers.
- Windows Server/Active Directory Administration, Firewall Management & Monitoring.
- Hands-on experience with Microsoft 365 (Exchange, Intune, Teams, SharePoint, OneDrive, Azure AD/Entra ID).
- Security-focused skills:
- Vulnerability Assessment & Management
- Incident Investigation & Response
- SOC & NOC experience
- Penetration Testing & Forensic Investigations
- Security Posture & Compliance Management
- Professional certifications (Microsoft, Cisco, EC-Council) are highly valued.
What We Look for in You:
- Strong Communication: Excellent English (written and verbal), ability to communicate with various stakeholders.
- Team Player: Positive attitude, proactive approach, and a strong sense of collaboration.
- Integrity & Confidentiality: Handles sensitive information with the utmost care.
- Problem-Solving: Ability to analyze issues and propose effective solutions independently.
- Adaptability & Ownership: Fast learner with a dedicated mindset and strong commitment to the company.
About Us:
We are a rapidly growing, ISO-certifiedAustralian IT Solutions Provider with offices in Melbourne, Sydney, and Brisbane.We deliver Private & Public Cloud Solutions, Managed IT, and SecurityServices to SMEs across Australia.
We support professional training,certification, and career growth, offering a clear path to senior roles.You’ll work in a friendly, professional team committed to high-qualityservice.
What We Offer:
- Attractive salary package (including super) with guaranteed bonuses.
- Performance-based salary review after probation.
- Career advancement opportunities into senior engineering and consulting roles.
If you are ready to grow your career in ITsupport and security, apply now and join a company that values your skills anddevelopment.
