At FindUs Sri Lanka, we strive to ensure a seamless and transparent experience for all users. This Refund and Return Policy outlines the terms and conditions for refunds, returns, and dispute resolution related to transactions made through our platform.
1. General Policy
- FindUs Sri Lanka is a classified ads platform that connects buyers and sellers. We do not directly participate in transactions, and all agreements are between the buyer and seller.
- Users are responsible for verifying the quality, authenticity, and condition of items before making a purchase.
2. Refund Policy
Refunds are subject to the agreement between the buyer and seller. FindUs: Sri Lanka does not process refunds directly. However, we recommend the following steps:
- Contact the Seller: If you are unsatisfied with your purchase, contact the seller directly to request a refund or return.
- Provide Proof: Share evidence (e.g., photos, videos) of the issue with the seller to support your claim.
- Mutual Agreement: Both parties should agree on the refund amount, return process, and timeline.
3. Return Policy
- Returns are only applicable if the seller agrees to accept the item back.
- Buyers are responsible for return shipping costs unless otherwise agreed upon with the seller.
- Ensure the item is returned in its original condition with all accessories and packaging.
4. Dispute Resolution
If you are unable to resolve a dispute with the seller, FindUs Sri Lanka may assist in mediation. However, we are not liable for any financial losses or damages. To request mediation:
- Submit a Complaint: Email us at info@findus.lk with details of the transaction, proof of payment, and communication with the seller.
- Investigation: Our team will review the case and facilitate communication between both parties.
- Resolution: We will work towards a fair resolution, but the final decision rests with the buyer and seller.
5. Exceptions
- FindUs Sri Lanka does not offer refunds or returns for:
- Services rendered (e.g., jobs, rentals).
- Items damaged after delivery due to buyer negligence.
- Transactions conducted outside the platform.
6. Contact Us
For questions or assistance regarding refunds and returns, contact us at:
Thank you for using FindUs Sri Lanka—your trusted platform for classified ads!
